STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT
Client Charter
Contact Info
Student Smart Learning & Research Training Unit (SMART)
- GOMBAK :
Tel : 603-6196 5869 / 5863 / 5867
Email : smart@iium.edu.my
- KUANTAN :
Tel : 09-570 4000 ext 3540 / 3541
Email : smart.kuantan@iium.edu.my
- PAGOH :
Tel : 06-9742601 ext 2627
Email : smart.pagoh@iium.edu.my
Client Charter
We pledge to serve our clients in the following manner:
- To carry out duties in a fair and just manner, and treat our clients equally regardless of their origin, disability, academic performance, family and socio-economic background.
- To act promptly to any complaint raised by our clients and to take necessary action to improve the situation.
- To be discreet and keep confidential all information about our clients and release information only with their permission.
- To create conducive environment that encourages maximum participation from our clients in all of our programmes.
- To provide a variety of programmes that will contribute to our clients’ personal development and high academic achievement.
- To process payment to our clients within the stipulated time.