STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

Client Charter

Contact Info

Student Smart Learning & Research Training Unit (SMART)

  • GOMBAK :

Tel : 603-6196 5869 / 5863 / 5867

Email : smart@iium.edu.my 

  • KUANTAN :

Tel : 09-570 4000 ext 3540 / 3541

Email : smart.kuantan@iium.edu.my

  • PAGOH :

Tel : 06-9742601 ext 2627

Email : smart.pagoh@iium.edu.my

Client Charter


We pledge to serve our clients in the following manner:

  • To carry out duties in a fair and just manner, and treat our clients equally regardless of their origin, disability, academic performance, family and socio-economic background.
  • To act promptly to any complaint raised by our clients and to take necessary action to improve the situation.
  • To be discreet and keep confidential all information about our clients and release information only with their permission.
  • To create conducive environment that encourages maximum participation from our clients in all of our programmes.
  • To provide a variety of programmes that will contribute to our clients’ personal development and high academic achievement. 
  • To process payment to our clients within the stipulated time.