Student Services

Contact Info

Office of the Campus Director, 

IIUM Kuantan Campus, 
Jalan Sultan Ahmad Shah, 
Bandar Indera Mahkota, 
25200 Kuantan, 
Pahang Darul Makmur, 

Phone:  +609-570 4000

Fax:  +609-571 6797

Website Visitors:


Student Services

Student Services Department is located at ground floor, One Stop Student Centre. The department has been established to assist the student on welfare, financial assistance, sponsorship, scholarship, mahallah management, visa and pass. There are four sub-units under this department which are:

  1. Welfare Unit
  2. Sponsorship and Scholarship Unit
  3. Mahallah Appointment of Principals and Fellows Unit
  4. General Office Administration
  5. Disability Affairs Unit


Liaison office between IIUM Kuantan and Student Affairs and Development Division (STADD) & IIUM Endowment Fund (IEF), IIUM Gombak Campus for:

  1. Zakat Assistance.
  2. Khairat Assistance.
  3. Insurances Coverages and Claims.
  4. Mahabbah Food Programme.
  5. Student Employment on Campus (SEOC).

Sponsorship and Scholarship Unit

  • To assist on the sponsorship, scholarship, or any others by any financial institutions.
  • Assist the financial institutions in providing updated information and records of the student.
  • Liaise with respective agencies, state foundations, private sectors and IIUM Finance Unit in providing scholarship or any study loan for IIUM Kuantan students.

Mahallah Management of Principal and Fellow Unit

  • To manage on appointment of principals and fellows of the respective Mahallah.
  • Assigning Mahallah to new students accordingly

Go to link
Go to link
Go to link

Mahallah Fatimah Az Zahra

Mahallah Ummu Kalthum

Mahallah Khaled Al-Walid

General Office Administration

  • Ensure the filing and records keeping of the office.
  • Coordinate / involvement in official events and programs by the university.
  • Structure the strategic planning, website, information distribution and programs under the office.

Disability Affairs

  • Provide specific assistance for student with disabilities and ensuring better access of education.


To ensure all matters related to student affairs are preserved and always committed in assisting them.


To establish a centre of managing student affairs and become the centre of reference to all matters related to functions of the department.


  • To assist the students on their difficulties in terms on financial assistance and other related needs, as well as their welfare.
  • To provide services for the International students in terms of processing renewal application for students pass and their dependents.
  • To become liaison office between the Financial Institutions and the students.


Head of Department

                                                Muhammad Fadhlullah Bin Sharuddin
Assistant Director (N41)
09-570 4092

Administrative Assistant

Nor Amira A. Rahman
Administrative Assistant (Part Time)
09-570 3501

Farah Hana Fauziah Binti Azmi
Administrative Assistant (Part Time) Cum Personal Assistant to the Deputy Campus Director
09-570 4023

Services Offered to Students

1) Students’ Welfare

i) Zakat Assistance

To act as a liaison with Zakat Unit Gombak Campus on any opportunities for students to apply, process and recommendation. 

  • Announcement on early new semester.
  • Open for all needy students (fulltime).
  • Can apply only once per year.
  • MUST have CGPA/results from last semester/block system.


ii) Khairat Assistance

To assist students’ application for Khairat, which includes few processes such as application, shortlisting, interview, recommendation and approval. Types of Khairat assistance:



Amount Awarded



Death of IIUM student

RM 5,000

Immediate Approval


Death of parents/guardian /spouse/child (during studies)

RM 1,000

Immediate Approval


Total permanent disablement (during studies) e.g. bedridden, etc

RM 5,000 (maximum)

Table in the Meeting


a)  Victim of natural calamities e.g. fire/landslide/flood, etc

RM 2,000 (maximum)

Table in the Meeting

b)  Victim of snatch/theft cases (valuable belongings only)

RM 200

Immediate Approval


Financial Assistance for poor and needy student only

RM 500 (maximum)

Table in the Meeting


Medical Expenses

Up to 50% of total cost (maximum RM 10,000)

Table in the Meeting


For disabled students: depends on the quotation of the supplier

Buying and maintaining wheelchair

Buying basic facilities except for cosmetic equipment

RM 5,000 (maximum)

Case to case basis

Table in the Meeting


a)  Sick student (hospitalization)

RM 100

Immediate Approval

b)  Chronic Illness

RM 500

Immediate Approval


Other Cases (case to case basis)

RM 2,000 (maximum)

Table in the Meeting

Forms: Khairat Application FormKhairat Application Form (Death Case)

iii) Insurances Coverages and Claims
To liaise with Etiqa from Gombak Campus on any matters related to insurance claim and coverage. Sample of the forms:

Form 1

Form 2

Insurance schemes provided:

  • Group Personal Accident (GPA) for IIUM local and International students:
    • Death
    • Permanent Disablement
    • Hospital allowance
    • Medical expenses
    • Amount covered up to RM20,000.00                   
  • Group Hospital and Surgical (GHS) for IIUM international students only   
    • In-patient treatment
    • Emergency & outpatient treatment
    • Amount covered up to RM20,000.00                    

iv) Mahabbah Food Programme

To monitor the distributing coupon to all needy students

  • Assist on the coupon distribution.
  • Each students can collect maximum of 20 coupons per month.
  • Available to redeem at any food outlet in Indera Mahkota campus only.
  • Food coupon can be collected from Student Services Department Office.         

To monitor and managing the reports received from the Food and Services Unit including the payment to the vendors.


v) Student Employment On Campus (SEOC)

  • Assisting needy and students with disability by offering working opportunities to for them and receive financial assistance to support their daily expenses. 
  • IIUM providing supports for students with financial difficulties to work for part-time basis.
  • The project will be based on mutual cooperation with respective Kuliyyah, Centers, Divisions, Institutes, Offices and Mahallah (K/C/D/I/O/M) and the students will handle short term projects or initiatives by the university. 


2) Sponsorship and Scholarship


To liaise with internal and external agencies that are providing supports and financial assistance to the students.

Internal stakeholders:

IIUM Endowment Fund (IEF)

Student Finance Unit, Finance Division


External Stakeholders:

Jabatan Perkhidmatan Awam (JPA)

Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN)

Majlis Ugama Islam Pahang (MUIP)

Yayasan Pelajaran Johor (YPJ)

Kerajaan Negeri Kedah

Kerajaan Negeri Selangor

Majlis Agama Islam dan Adat Melayu Terengganu (MAIDAM)

Majlis Agama Islam Dan Adat Istiadat Melayu Kelantan (MAIK)

Yayasan Pelajaran Sabah

Kerajaan Negeri Perak

Yayasan Tunku Abdul Rahman


Providing certification letter for students to apply a sponsorship/scholarship. The request form can be downloaded here:

* The letter will be ready within three working days after submission to SSD.

3) Mahallah Management of Principal and Fellow

The Mahallah is lead by a Principal who is appointed to serve as the Chief Executive Officer responsible for handling all its affairs including administration, student's activities, maintenance, cleanliness, discipline and security. Fellows are appointed to assist students especially after office hours in matters regarding activities, discipline and welfare. The Principal is assisted by Mahallah Office staff and occasional part time staff concentrate on daily running of the administrative, services and maintenance requests of Mahallah.

Functions of the Student Services Department:

1.   Responsible to manage the appointment of principals and fellows as well as their contract renewal and allowance distribution. The processes includes:

  • Advertising vacancy.
  • Interview and selection process including the allowances for principals and fellows.
  • Appointing/reappointing duty.

 2.   Responsible on assignment of Mahallah to new intake students. 

4) General Administration

  • Ensure the filing and records keeping of the office are according to the university format.
  • Coordinate / involvement in official events and programs by the university.
  • Structure the strategic planning, website, information distribution and programs under the office.

5) Disability Affairs

The Student Services Department will

  • Liaise with DSU Gombak campus on the disability matters
  • Provide special assistance for student with disabilities in their specific needs due to the disabilities including
    • Financial assistance
    • Transportation


Student Services Department.
Wadi Budi (formerly known as One Stop Student Centre),
Office of the Campus Director,
IIUM Kuantan Campus,
Jalan Sultan Ahmad Shah, Bandar Indera Mahkota,
25200 Kuantan, Pahang Darul Makmur,

+609-570 4092 / 3501

+609-571 6778

For general enquiries, please refer to student services counter at One Stop Student Centre or directly email to: