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CURRICULUM VITAE HAZI HAFIZAH BINTI USOLLUDINNo.17, Lorong Beserah Makmur 4, Jalan Bukit Gelugor, Beserah, 26100 Kuantan, Pahang. 019-777 9479hazieusolludin@gmail.com personal SUMMARY I am a trained , motivated and talented Senior Academician guided to achieve academic and personal excellence by inspired students. A key player in the industry for 8 years and 14 years of teaching experience; foreign and local students, private and public universities, place me back to earth as an excellent academician of skills. Outgoing personality, born with leadership qualities, good communication ... show more skills and talents in public relations. Well-versed in planning , scheduling, evaluating problems, solving problems. PERSONAL PARTICULAR NRIC - 760913-06-5346 Age - 44 Years Date of Birth - 13 September 1976 Sex - Female Marital Status - Single (Divorced) Nationality - Malaysian Health - Excellent Height & Weight - 1.54m & 58kg EDUCATION BACKGROUND 2010 TO 2011 UNIVERSITY UTARA MALAYSIA Kuala Lumpur Campus MBA Tourism & Hospitality Management 1996 TO 1999 UNIVERSITY UTARA MALAYSIA Sintok, Kedah Bachelor Tourism Management (Hotel Management) 1989 TO 1995 ABDUL RAHMAN TALIB SCHOOL Kuantan, Pahang PMR, SPM, STPM WORKING EXPERIENCE October 2016 – October 2018 Head of Tourism Entrepreneurship/ LecturerUniversity Malaysia Kelantan (UMK)City Campus Pengkalan Chepa,Kelantan. Job Scope: Reported directly to the Dean and Deputy Dean of Academic and International. Be responsible and accountable for setting and advancing the academic strategy of the Department in line with Faculty and University strategic plans and direction. Be an active member of the Faculty Executive Board and contribute to the overall leadership and management of the Faculty. Develop and sustain appropriate structures for management, consultation, decision-making and communication with staff and students. Lead the team to refresh and develop new programmes in order to attract new students and markets. Create and exploit new opportunities for knowledge transfer activity in order to secure additional income streams and new areas of teaching and/or research. Contribute to University-wide initiatives in order to improve understanding and communication of this area. Ensure that staff performance is managed appropriately and in a way that is consistent with the expectations of the Sheffield Academic, and that fair workload allocation processes are in place. Ensure all staff have access to the necessary support to enable them to contribute fully and develop their skills and experience. Engender a culture of excellence, co-operation and respect both within and beyond the department. Make effective use of all staffing resources and seek opportunities for collaboration and joint working with others beyond the department and beyond the Faculty. Ensure students are included as appropriate in the various decision making for a within the department. Responsible in teaching undergraduate student for modules - Introduction to Tourism and Hospitality Industry, Eco-Tourism, Event Management and Seminar Entrepreneurship Tourism. Academic/Research Achievements:ü International Conference on Tourism, Technology and Business Management (ICTTBM 2018)i) Tourism Stakeholders’ Support and Impacts of Sustainable Rural Tourism in Kelantan, Malaysia ü 2nd Supervisor for Master Student “Sarjana Keusahawan (Pelancongan)” – Mohd Asyraf Bin Mohd Noor, A17D044Fü Participate in iCGPA International Conference 2017 in Hotel Istana, Kuala Lumpur.ü Lead FRGS Grant (External Grant) “The Determinants of Tourist Travel Intention in Malaysia: The Role of Perceived Risk and Destination Image”ü Team Member SGJP Grant (Internal Grant) “Behavioral Intention to Use Travel Mobile Apps Among Malaysian Millennial Generation” ü Prosiding Paper ISBN: 978-967-14841-4-2 Global Academic Exellence (GAE) and Colloquium Poster Presentation, FHPK, UMK 2017i) Social Impact on Local Community towards Tourism Development in Cameron Highlands. (Bronze Medal)ii) Tourists’ Perception towards Food Tourism in Penang. (Silver Medal)iii) A Study on Tourist Satisfaction towards Environmental Attributes at Marine Park and Coastal in Perhentian Island, Terengganu. (Bronze Medal)iv) Tourists’ Perception on the Environment of Pasar Siti Khadijah, Kota Bharu, Kelantan. (Silver Medal) Achievements at University/ Faculty Levelü Appointed by University College Yayasan Pahang as Academic Panel – Industry for New Bachelor Development 0n 27/8/2018.ü Head of Tourism Entrepreneurship Program 2017/2018.ü Head of Curriculum Review for Tourism Cluster 2017/2018.ü Head of 2u2i New Program for Tourism Cluster 2017/2018.ü Head of iCGPA for Tourism Cluster. ü Liaison Officer, Convocation UMK, 2017, Interview Panel 2017/2018.ü Advisor for Free Market Program, UMK, 2017, Advisor for Seminar Finishing School 2017/2018, Advisor for Carnival FHPK 2017.ü Liaison Officer for "Majlis MoU bersama Industri, UMK, 2018". ü Head/Spoke Person for 2u2i Program (Industry Collaboration).ü Speaker and Facilitator for "Bengkel Temuduga SMK Long Yunus".ü Speaker for Grooming and Personality for Admin Staff in UMK, 2017. ü Deputy for Task Force "Heritage Trail" Project with MPKB 2018 and Collaboration Program with Atlantis Business School, Mauritius. January 2012 – September 2016 Academic Leader – Media, Tourism and Services ProgramLecturer – Tourism ManagementStaffordshire University, UKAsia Pacific University of Technology and Innovation (A.P.U) Job Scope: Reported directly to the Head of School, Faculty of Business & Management In-charge the administration of 3 programs Media, Tourism and Services. · Identified and adapt teaching resources to meet the varying student needs with different learning abilities, learning agilities and special education needs.· Planed, prepared and delivered instructional activities that facilitates a climate where student were actively engaged in the learning experiences. · Maintained an accurate teaching record and monitored teaching performance to provide feedback on learning progress and performance.· Prepared and evaluated student’s performance to monitor advancement.· Communicated cooperatively with peers, colleagues and parents to meet learning goals and ethical standards. · Responsible in teaching degree student for modules as Travel Agency and Tours Management, International Tourism Marketing, Introduction to Tourism, Travel and Environment, Ticketing and Computer Reservation System, M.I.C.E, Retail Travel Operations, Introduction to Hospitality, Front Office Operation, Hotel Management, Public Relations. · Responsible in teaching business modules as Business Communication Skills, Business Ethics, Organizational Behaviour, Introduction to Management etc. Achievements at Faculty/ University Level:- Worked closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines and NGO to maximize their involvement in the student program to ensure the development of more resources for the school. ü Appointed as Speaker invited by private organization Nika Niaga Sdn Bhd – with highlight topics – Communication Skill for Front Liners and Business and Etiquette in Hospitality Industry. ü Appointed as an Advisor for Tourism Vibes Club ( A.P.U)ü Appointed as an Advisor Lecturer for Student Trips to Redang Island, Penang, Phuket, Cameron Highlands, Pahang Journey, Sarawak, Kuala Selangor ü Appointed as Module Leader for Module ITTEN, CEE, RTO, SRT, TCRS, TATM and INTTM.ü Appointed as Research Assistant - MOHE Grant Education. Academic/ Research Achievements:-ü Presenter in 2nd USM-PSU International Conference on Art & Sciences’12 on research topic “Developing Socio-economic Impact Scale of Coastal and Marine Tourism on the Residents at Redang Island, Malaysia” on 2nd – 4th December 2012, Parkroyal Penang.ü Presenter in International Conference on Education and Tourism 2014 (ICET 2014) on research topic “The Influence of Hotel’s Website Quality of Customer Purchasing Intentions” on 12th – 13th December 2014 in Novotel, Jakatra. ü Abstract accepted for 4th International Conference on Hospitality and Tourism in Bangkok, 26th -27th May 2016 on research topic “The Impact of Climate Change on Tourism Sustainability in Maldives”. March 2006 – December 2011 Head of Twinning Program (Art & Design, Tourism, Mass Com, Office Management, Applied Science, Nursing)Tourism Program Coordinator/ Lecturer Tourism ManagementDiploma Tourism Management (collaboration UiTM-UCSA)University College Shahputra, Kuantan, Pahang. Job Scope: Reported directly to the Academic Director · Liaise directly to the Twinning Coordinator in UiTM Melaka, UiTM Penang and UiTM Shah Alam. · In-charge the administration of 6 programs Tourism, Art & Design, Mass Comm, Office Management, Applied Science and Nursing.· Identified and adapt teaching resources to meet the varying student needs with different learning abilities, learning agilities and special education needs.· Planed, prepared and delivered instructional activities that facilitates a climate where student were actively engaged in the learning experiences. · Maintained an accurate teaching record and monitored teaching performance to provide feedback on learning progress and performance.· Liaise directly to the Industry Representatives (Hotel 4-5 star and Travel Agency) for student placement and training such as customer service in front office, customer service in travel industry.· Being a team-player to the student where customer service training provided in a challenging environment.· Identified and adapt teaching resources to meet the varying student needs with different learning abilities, learning agilities and special education needs.· Planed, prepared and delivered instructional activities that facilitates a climate where student were actively engaged in the learning experiences. · Maintained an accurate teaching record and monitored teaching performance to provide feedback on learning progress and performance.· Prepared and evaluated student’s performance to monitor advancement.· Communicated cooperatively with peers, colleagues and parents to meet learning goals and ethical standards. · Responsible in teaching a subject such as Introduction to Management, Service Management, Entrepreneurship, Introduction to Hospitality & Tourism Industry, Customer Service, Selling, M.I.C.E, Tour Planning & Design, Sports and Leisure Management, Human Relation and Supervision, Tour Guiding Skills, Travel & Tour Agency Management, Sales & Promotion in Tourism, Business Etiquette and Communication Skills, Introduction to Hospitality, Hotel Management, Public Relations. Achievements at Faculty/ University Level:- Worked closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines and NGO to maximize their involvement in the student program to ensure the development of more resources for the school. ü Appointed as Speaker for 3P Program (Student Tourism Program) invited by Tourism Malaysia with highlight topic - Tourism & Hospitality Industry.ü Appointed as Speaker invited by private organization with highlight topic – The Importance of Customer Service in Hospitality Industry.ü Appointed as Moderator for Signing Memorandum Program within the industry Key Players invited by Tourism Malaysia.ü Appointed as International Exhibitor represent the University College Shahputra in Tehran, Iran and Dubai for International Education Exhibition for 10 days.ü Invited by Travel Agency involved in Tour Guiding Program. Exposed student to take part as Tour Guide with 500 pax capacity of tour member.ü Exposed student to work closely with supplier in tourism & hospitality industry for international & local trip program to Bangkok, Pattaya, Hatyai Thailand; Padang, Bandung, Jakarta Indonesia; Sarawak and all states in Peninsular Malaysia.ü Appointed as a PR Officer for Theater Proscenium Group to Bandung, Indonesia collaborate with ITB (Bandung Technology Institute) performed Theater “Bukan Cinta Biasa”. ü Organized with success 1st Convocation Ceremony UiTM – UCSA.ü Appointed as a Floor Manager for 2nd, 3rd, 4th Convocation Ceremony UCSA. Nov 2002 – Mac 2005 Sales Manager, Head of Department (Opening Team)Suria Cherating Beach Resort, Kuantan, Pahang. Job Scope: Reported directly to the General Manager Planned, organize and managed the sales team to achieve the required sales target. Analyzed competitive products in terms of reliability and features. Responsible for the local activities, implementation of sales policies and coordination with all other department on working relationship. Calculated the sales forecast of the newly launched product. Conducted training for the new sales force inducted. Represented the organization in sales shows and exhibitions. Worked on more than one sales project at the same time. Defined the financial budget and targets of the new sales project. Reviewed entire inventory lists on a daily basis to keep track of inventory flow. Identified resource requirements and assigned responsibilities to different sales staff by proper coordination. Monitored the performance of different personnel associated with the projects and comparing it with the month’s objectives. Helped in resolving critical issues related to sales and escalated important matters to the higher management. Helped with several management functions to support the sales function. Communicated with clients and merchants to improve and develop business relationship cordially along with maintaining constant follow up for their feedbacks. Evaluated several points of improvements in current sales techniques. Attend the monthly meeting with all board of directors regards to the sales occupancy. October 2001 – October 2002 Restaurant ManagerShakey’s Restaurant Sdn Bhd – TTDI & Ampang Point Job Scope: Experienced in managing different areas in restaurant operations such as customer relations, vendor relations, inventory control etc. Specialized in training and motivating the new staff about their work and responsibilities. Controlled the overall cash flow on a daily basis to meet the weekly expenditures. Maintained the books of accounts regarding employee payroll and sales summary of the restaurant. Helped in promoting business through social interaction in community events. Estimated the daily food consumption and placed orders with the suppliers accordingly. Assisted the customers in solving their queries regarding food quality and services. Maintained the cleanliness and sanitation standards of the restaurants by restaurants by routine check-up of the cleaning done by facilities staff. Provided training to the new staffs by teaching them the responsibilities and restaurant work ethics. Monitored the cooking staff closely to ensure the required standards being followed in terms of quality and safety. Maintain a friendly atmosphere with the staff and customers. Schedules the working hours of the staff and rotating the shifts. Handled the utensils used and the contacted merchants regarding their supplies on a regular interval. February 2000 – October 2001 Human Resources AssistantSwiss-Garden Beach & Spa Resort, Kuantan, Pahang. Job Scope: Reported directly to the Human Resources Manager To prepare the necessaries documents for new comers eg. Appointment Letter, EPF & SOCSO contribution, registration and others correspondence. To update staff leave and medical record. To prepare staff confirmation, increment, transfer, promotion, termination, etc. To prepare the overtime claims and other claims for payroll purposes. Responsible of Rank & File staff payroll purpose. To maintain the cleanliness of Staff Cafeteria & Staff Locker. Assist in staff orientation and training programs. Assist the HRM in implementing recruitment, manpower planning, performance appraisal, staff welfare and benefits. Involved in the industrial relations. To prepare the monthly report. Other general office administration. June 1999 – February 2000 Front Office Assistant Hotel Istana Kuala Lumpur Reporting to Front Office Manager. Responsible for guest check-in and check-out. Maintain files and records on reservations and pre-registration correspondence. Responsible for front office keys and the safekeeping and security of valuables deposited by guests. Insure cleanliness of the reception counter. Responsible for hotel telephone communication between guest and the hotel. Responsible as an image of the hotel as the front liners. Perform related duties as assigned SKILLS AND ABILITIES 1. Advanced Microsoft Office 2. Excellent Blended Learning Tools – Canva, Google Classroom, Coggle, Kahoot, Quizlet, Quizizz, Powtoon, Emaze, Pathrite, Padlet, Blendspace. 3. Strong Communication Skills4. Excellent Public Relations Skills5. Naturally born with Leadership Skills6. Strong Self-Motivation7. Strong and Excellent Organizing, Planning, Decision Making and Critical Thinking Skills8. Master in iCGPA Practise9. Advanced MQA Documentation and Practised10. Qualified Academic – Industry Panel Curriculum Review and 2u2i EXPECTED SALARY RM7,000.00 (negotiable) REFEREE Ms Norita Mohd Zin Operation ManagerThe Kuala Lumpur Journal Hotel. 30, Jalan Beremi, Bukit Bintang, 50200012-783 9479 Dr Ravindra Kumar Perumal Senior Lecturer School of Marketing and MediaFaculty of Business & Management, Asia Pacific University of Technology and Innovation, TPM, Bukit Jalil, Kuala Lumpur.019-230 6759 PM Dr Ghazali Ahmad DeanFaculty of Hospitality, Tourism and Wellness.Universiti Malaysia Kelantan.019-984 6519 Dr Roslizawati Binti Che Aziz Deputy Dean Academic and InternationalFaculty of Hospitality, Tourism and Wellness.Universiti Malaysia Kelantan. 017-525 6756