INFORMATION TECHNOLOGY DIVISION
ITD Service Level Agreement (SLA)
Menu
- Home
- Faculty & Staff
- Announcement
- Events
- About Us
- Policies and SOPs
- Forms and Downloads
- ITDHow: Manuals Guide
- IT Governance
- Cyber Security
- IT Project Management Office
- IT Change
- JPICT Meeting 2020
-
Sections and Units
- Office of CIO
- Office of Director
- Administration Section
- IT Governance, Customer Care & Commercialization Section
- IT Central Zoning
- Database Section
- Academic and Student Affairs Section
- Administrative Application Services Section
- Infrastructure Services Section
- Business Intelligence, Research and Collaborative Section
- Knowledge Management
- ICT Useful Links
- Information & Publication
- Contact Us
معلومات الاتصال
ITD Service Level Agreement (SLA)
ITD Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
1. SLA for Staff (click here)
2. SLA for Students (click here)
